Shipping & Returns
Last updated: October 05, 2023
RETURN POLICY
Thank you for shopping at The Secret Bowl Company, LLC.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to The Secret Bowl Company, LLC..
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to The Secret Bowl Company, LLC., accessible from https://tsbcdelivery.com/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 7 days without giving any reason for doing so.
The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: info@tsbcdelivery.com
By visiting this page on our website: https://tsbcdelivery.com/contact-us/
By phone number: 415-818-7497
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The Goods were purchased in the last 7 days
The Goods are in the original packaging
The following Goods cannot be returned:
The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
1584 Armington Ave,
Sacramento, CA 95832
USA
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: info@tsbcdelivery.com
By visiting this page on our website: https://tsbcdelivery.com/contact-us/
By phone number: 415-818-7497
SHIPPING POLICY
https://tsbcdelivery.com/ is committed to excellence, and the full satisfaction of our customers.
https://tsbcdelivery.com/ proudly offers shipping services. Be assured we are doing everything in our
power to get your order to you as soon as possible. Please consider any holidays that might impact
delivery times. https://tsbcdelivery.com/ also offers same day dispatch.
2. SHIPPING
All orders for our products are processed and shipped out on the same day. Orders are shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few hours. Please allow additional time in transit for delivery. If there
will be a significant delay in the shipment of your order, we will contact you via phone.
3. WRONG ADDRESS DISCLAIMER
It is the responsibility of the customers to make sure that the shipping address entered is correct.
We do our best to speed up processing and shipping time, so there is always a small window to
correct an incorrect shipping address. Please contact us immediately if you believe you have
provided an incorrect shipping address.
4. UNDELIVERABLE ORDERS
Orders that are returned to us as undeliverable because of incorrect shipping information are not
subject to a restocking fee to be determined by us.
5. LOST/STOLEN PACKAGES
https://tsbcdelivery.com/ is not responsible for lost or stolen packages. If your tracking information
states that your package was delivered to your address and you have not received it, please report to
the local authorities.
6. RETURN REQUEST DAYS
https://tsbcdelivery.com/ allows you to return its item (s) within a period of 7 days. Kindly be advised
that the item (s) should be returned unopened and unused.
7. OUT OF STOCK ITEM PROCESS
https://tsbcdelivery.com/ has the following options in the event there are items which are out of
stock https://tsbcdelivery.com/ Cancel and refund out of stock items and ship remaining items in
order.
8. IMPORT DUTY AND TAXES
When dealing with https://tsbcdelivery.com/ you have the following options when it comes to taxes
as well as import duties: You will be required to settle the requisite fees when the items are arriving
in your household or address of delivery.
9. ACCEPTANCE
By accessing our site and placing an order you have willingly accepted the terms of this Shipping
Policy.
9. CONTACT INFORMATION
In the event you have any questions or comments please reach us via the following contacts:
Email - info@tsbcdelivery.com
